Have a question about our Tumblers, Glass Cups, or need help with an order? The Mini Cool team is here to assist you! We pride ourselves on providing warm, responsive, and helpful support to ensure your shopping experience is nothing short of amazing.

Get in touch with us through any of the methods below, or simply fill out the contact form at the bottom of this page.

1. Direct Contact Information

• Customer Support: support@minicool.store

• Business Address: 12220 Rochford Ln, Jacksonville, FL 32225, USA

• Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (ET - Eastern Time)

2. Response Time

We value your time. Our dedicated support team reviews all inquiries promptly.

• You can expect a response via email within 24 business hours (excluding weekends and federal holidays).

• If you are inquiring about an existing order, please make sure to include your Order Number (e.g., #MC1001) in your message so we can assist you faster.

Frequently Asked Questions (Quick Links):

Before sending a message, you might find an instant answer here:

• To track your package, please view our Shipping Policy.

• To learn about returns, please view our Refund Policy.